In general
The LivionKeypad system consists of the following units:
Keypad:
Installed outside close to the door.
The power supply is located indoors, often powered from the same power supply as the electric lock.
Connects to the Gateway with Bluetooth.
Gateway:
Installed indoors, somewhere near the door.
Powered with the power supply connected to a 230V wall outlet.
Connects the Livion system by 4G modem or by WLAN.
Lock Control Unit:
Installed indoors close to the door.
Often powered from the same power supply as the electric lock.
Connects to the Gateway with Bluetooth.
Disconnections
There are several reasons why the LivionKeypad can be disconnected. Typically, the disconnections are coming from the mobile network, and it's normal that there might be short disconnections every now and then.
Note 1!
Short disconnections are not usually critical. All the created contracts (pin-codes) are always stored locally to the device, and the pin-codes work although the device doesn't have an internet connection at the time when the code is entered. Accordingly, if the device is disconnected when the contract is created, it will be automatically saved to the device once it connects again to the system.
Note 2!
If there are a lot of disconnections all the time, it might be that the signal quality of the mobile network for the device in the location is bad. In such a case, it's recommended that LivionKeypad should be configured to use wi-fi for the internet connection. Alternatively, there's a possibility to connect LivionKeypad to LAN (recommended only in special cases).
What to do?
If you're facing a disconnection, refresh the webpage from the browser to ensure that the current connection status of the device is shown. If the disconnection continues for an unusually long time, go through the following steps.
Step 1: Check the internet connection if you use wi-fi or LAN
If your device is configured to wi-fi for internet connection, check the following:
The network name and password are correct.
Check that the wi-fi network is available and you can access the internet through it (e.g., by connecting the network with phone).
If needed, restart the wi-fi router.
If the network connection is ok, move to Step 2.
Step 2: Check the power supply
Visit the Device Gateway and check if it is powered on:
Make sure both the green and the blue LEDs are on.
The green LED indicates that the gateway unit is powered
The blue LED indicates that the gateway software is running and connected to the internet.
If the green LED is ON but the blue LED is still off, move to Step 3.
Step 3: Power off the device
Power off the device by unplugging the power cord. When you power the device up, it may take several minutes before it establishes the connection to the system and comes online.
If the restart by unplugging the power supply doesn't help, move to Step 4.
Step 4: Contact
If you have followed carefully the steps 1 - 3 and there's no malfunction in the mobile network, contact technical support with the following information:
Device ID or name
If the device is off or if it's working but it's disconnected
The time when the problem started
Remember:
For further information and guides on using Livion products, refer to our help center or contact our support team.