Wrong key / locker status
There are 3 reasons why the key / locker status might be wrong in the system:
Device hasn't detected the inserted key correctly. This may happen if the key is small and/or light colored.
Device has detected the locker content correctly, but the status event hasn't been correctly to server (event is lost e.g. due to bad connection).
The key has been fetched or returned by opening the locker remotely so that it's not associated to any contract.
Please follow the following steps to fix the wrong key / locker status.
Note!
The key / locker status can be updated remotely from LivionKey Dashboard (First-Generation App) only (https://app.livionkey.com). If you're using LivionKey Register only, contact our technical support.
Step 1: Take locker photo
Login to your organization in LivionKey Dashboard (First-Generation App) at https://app.livionkey.com.
After login, navigate to the keys view of your device and click "Locker photo" -button of the key which status needs to be updated.
Step 2: Update the key status
Update the key status in "Locker photo" -view by clicking "Update locker status" -button
Note!
The update of the status takes time 10 - 20 seconds. If the status isn't updated automatically, please refresh the page from the browser.
Step 3: Contact
If you have followed carefully the steps 1 - 2 and you didn't manage to update the key / locker status, contact technical support with following information:
Device ID or name
Key ID and name
Detailed description of the problem
Remember:
For further information and guides on using Livion products, refer to our help center or contact our support team.