Welcome back to LivionKey training! In this guide, we'll walk you through the process of handing over a key from the Key Automat. We'll also explore the event log created during key retrieval.
Initiating a Key Handover
Access the Home Screen: Start on the LivionKey home screen.
Locate the Key Automat: Find the Key Automat from which you want to hand over a key.
Click "Handover Key": Under the relevant Key Automat, click the "Handover Key" button. This will automatically select the Key Automat for the handover process.
Key Handover Options
Short-term Handover: The key is expected to be returned to the same Key Automat by a specified deadline. If the user doesn't return the key on time, they will receive reminder notifications according to your organization's settings. An example of a temporary handover is granting temporary access to a maintenance worker.
Permanent Handover: The key locker is freed up, and a separate key return contract is required to get the key back. An example of a permanent handover is giving a tenant a permanent key to their apartment.
Setting Handover Details
Select Handover Type: Choose whether the key handover is short-term or permanent.
Set a Timeframe: Specify when the key can be picked up and if needed the latest time it must be returned.
Choose Keys: Select one or more keys to be handed over. The recipient will receive a message with instructions and a unique PIN code for each key.
Define Access Rights: Choose which access rights will be programmed onto the key(s) when retrieved. iLOQ access rights are fetched directly from iLOQ Manager. You can filter the list of visible access rights using the buildings defined in iLOQ Manager.
Provide Recipient Details: Enter the recipient's contact information. You can save this information for future use by selecting "Save Contact."
Choose Notification Method: Select either email or text message as the notification delivery method.
Add a Custom Message (Optional): You can include a personalized message in the notification sent to the recipient.
Preview the Notification: Click "Preview Notification" to see exactly what message will be sent to the recipient. This preview will also include any detailed location instructions you may have set for the Key Automat.
Event Log
After a key is retrieved, an event log is created. This log provides a record of the key handover, including:
Time and date of retrieval
Recipient information
Key details
Access rights granted
This log ensures complete accountability and allows you to track key usage.
You have now learned how to hand over keys from the Key Automat and understand the event log associated with key retrievals. This process streamlines key management and provides a secure and efficient way to grant access.
Remember:
Refer to our collection of articles for more detailed instructions and troubleshooting tips.
If you encounter any issues or have questions, please don't hesitate to contact our support team.
We hope this guide and the accompanying video make the key handover process with LivionKey clear and easy to manage.