The e-mail and SMS-templates are used to define the content and layout for Contract confirmation, Contract update and Contract cancellation -messages for all supported languages. This ensures clear, informative, and on-brand communication with your users.
The templates are:
Contract confirmation: The template for message which will be sent to customer once contract is created.
Contract update: The template for message which will be sent to customer once existing contract is edited.
Contract cancellation: The template for message which will be sent to customer once contract is deleted.
In addition to customizing the content of the message, you can also modify sender information of the messages.
Accessing & Modifying Templates
Navigate to 'Settings': Click 'Settings' -button from the menu in main view.
Choose 'Emails' or 'SMS': Select the relevant tab based on the message type you want to customize.
Customization of the sender
Email: Set your preferred sender address. The added sender information is seen as the name of sender and also in address (
sender@livionconnect.com).Note!
The default sender: email address: [email protected], name: LivionConnect
The sender information must not include special characters.
SMS (if enabled): Add the sender you want for SMS messages. It is shown as the sender of the message instead of a phone number.
Note!
The default sender is LivionKey.
The sender can be up to 11 characters long.
Finnish phone numbers (+358): your sender is used only if it is registered with Livion's SMS operator, as Finnish regulation (Traficom) requires. Otherwise messages are sent as LivionKey. To register your sender, contact Livion support and give the exact spelling, including upper and lower case.
Other countries: the sender is shown where operators allow letters in the sender. Elsewhere the message comes from a phone number.
Customization of the messages
Select the Template: Click first the language (e.g. English) and the select the desired template which you would like to edit.
Content & Formatting: Edit the template's text and formatting as desired.
Variables: Use variables to include contract specific information to messages (e.g., contract name and pin-code).
Available variables:
Saving Changes
Click the 'Save' button at the bottom of the page to apply your modifications.
Conclusion
By customizing your email and SMS templates, you can create professional and informative communications that enhance the user experience and reinforce your brand.
Remember
For further information and guides on using the LivionKey Dashboard, refer to our help center or contact our support team.