Getting started
Contact Livion sales to enable the Stripe Billing portal for your organization.
Accessing the Billing portal
You can manage your billing details in the Billing portal. Users with billing permission can access the portal via the Keyregister left-side menu.
First time setup
Go to the Billing Portal from the left-hand menu in Keyregister.
When opened, choose one of the three supported billing methods:
Automatic payment — your payment method is charged automatically each month.
Email invoice — you receive an email with the monthly invoice. The email includes a link to the Stripe payment portal, where you can pay the invoice.
Advance payment — you maintain a prepaid balance in the portal. Monthly invoices are automatically settled from your balance. You can top up your balance at any time.
Filling billing details
Next, provide the required billing details depending on the method you chose. Click Manage to open the Stripe customer portal, where you can enter all required details. The Stripe customer portal is fully managed by Stripe, and all billing details are securely stored in their system.
Required details for automatic payment
Automatic payment method requires:
Payment method
Billing email
Billing address
Tax ID
All of these can be set in the Stripe customer portal.
Required details for email invoices
The email invoice method requires:
Billing email
Billing address
Tax ID
All of these can be set in the Stripe customer portal.
Required details for advance payment
Advance payment method requires:
Billing email
Billing address
Tax ID
All of these can be set in the Stripe customer portal.
Stripe customer portal
Once you click the Manage button in the billing portal, it will open the Stripe customer portal.
Adding a payment method (automatic payment only)
Click the + Add payment method button.
Fill in your payment details.
Press Add.
Updating billing information
In the Billing Information section, press Update information.
Enter all required billing details, including your Tax ID. Please note that the Tax ID must match the country of your billing address.
Once filled, press Save.
You should now see all saved details which you can confirm.
Return to the Billing portal by pressing the ← Return to Livion Oy button on the left.
View details in the Billing portal
After returning to the billing portal:
You may initially see a setup in progress notice. Stripe validates the data you have entered and confirms it can be used for billing. This usually takes a few minutes.
Once setup has finished, you will see your billing details.
If any fields are missing, or if your provided Tax ID is invalid or doesn't match the selected billing country, the section will be marked in red.
Setup is complete when there are no errors and all required billing information has been provided.
Changing billing method
You can change your billing method at any time by clicking the Switch method button next to your current billing method.
Note: If you are on the advance payment method and have a remaining balance, you will need to contact Livion support to arrange switching to another billing method.
Advance payment
The advance payment method lets you prepay a balance that is used to settle your monthly invoices automatically. This can be useful if your organisation prefers to pay upfront rather than receiving a monthly invoice.
Viewing your balance
When advance payment is enabled, your current available balance is shown on the account page. This reflects the amount available to cover upcoming invoices.
Adding funds
On the account page, click + Add funds.
Enter the amount you wish to add.
You will be directed to a secure payment page to complete the top-up.
Once the payment is complete, your balance will be updated, and you will be redirected back to the billing portal.
Low balance notifications
If your balance is running low and may not be sufficient to cover the next invoice, you will receive an email notification at your billing address. You can top up your balance at any time from the account page to ensure uninterrupted service.
Billing history
You can view your billing history by selecting the Billing History option from the left-hand menu. In this view, you can access your complete billing history and download invoices or receipts whenever needed.
Monthly billing
Each month, the Livion system automatically creates an invoice based on your usage and uses your chosen billing method to either charge you automatically or send the invoice.
A receipt is emailed to your billing address after each payment.
You can view your full billing history anytime in the Billing section of the portal.