Non-working PIN-codes

There can be several reasons why the entered PIN-code doesn't work:

The contract hasn't started yet or it has already ended
The contract isn't created to the device yet
Bluetooth connection is down
Powering issue
Mechanical issue with keypad

The following chapters gives you information of the LivionKeypad system in general and provides steps what to check if the pin-codes don't work. Please study the chapters carefully.

1. In general

The LivionKeypad system consists of the following units:

Keypad:

Installed outside close to the door.
Power supply is located indoors, often powered from the same power supply as electric lock.
Connects to Gateway with Bluetooth.

Gateway:

Installed indoors, somewhere near the door.
Powered with the power supply connected to 230V wall outlet.
Connects backend system by 4G modem or by WLAN.

Lock Control Unit:

Installed indoors close to the door.
Power supply is located indoors, often powered from the same power supply as electric lock.
Connects to Gateway with Bluetooth.

2. What to do if PIN-code doesn't work?

2.1 Check the led in Keypad

There's a led in the top-side of the Keypad. The led indicates the current status of the Keypad.

Green led:

If the led is green, it means the Keypad is powered and it has established the connection to Gateway.

Red led:

If the led is red, it means Keypad doesn't have connection to Gateway. The disconnection might be temporary and it may recover by itself.
If the connection doesn't recover by itself, please check that Gateway is powered on and it's working. If needed, restart the Gateway remotely or by powering it off for few seconds.

No led:

If the led in the top of the Keypad is off, it means the Keypad doesn't have power.
Check the powering of the Keypad and ensure that fuse isn't fired.

2.2 Enter the pin-code

Enter the pin-code to Keypad and check the led after # -button is pressed.

2.2.1 If the red led flashes after # -button is pressed

The entered pin-code was incorrect or it's not valid (contract isn't started or it's already ended).
If your LivionKeypad is linked to LivionKey30 key automats, check from LivionKey Dashboard or LivionKey Register that entered pin-code / contract is valid.

First-Generation App, LivionKey Dashboard:

Next-Generation App, LivionKey Register:
If you create the pin-codes from LivionAccess Dashboard to your LivionKeypad, you can check the current contracts from Keypad -view.

LivionAccess Dashboard:

Note!

More information on Contracts in LivionKey Dashboard: https://support.livionkey.com/en/articles/213043-livionkey-dashboard-key-and-contract-management

More information on Contracts in LivionKey Register: https://support.livionkey.com/en/articles/214493-livionkey-register-key-handover-return-and-key-contract-management

More information on Contracts in LivionAccess Dashboard: https://support.livionkey.com/en/articles/215324-livionaccess-dashboard-livionkeypad-management

If the pin-code was valid, it's possible that the contract hasn't been synchronized to Gateway if it has been disconnected. Please check the connection status of the Gateway from the web page. If Gateway is disconnected, restart it by unplugging the power supply shortly.

2.2.2 If there's no led or sound after # -button is pressed

If the led doesn't flash and there's no sound, it means the connection to Gateway is dropped. The disconnection might be temporary and it may recover by itself

If the connection doesn't recover by itself, please check that Gateway is powered on and it's working. If needed, restart the Gateway remotely or by powering it off for few seconds.

2.2.3 If the led is green after # -button is pressed

If the led flashes green but door doesn't open, the problem might be that Lock Controller isn't connected or there's issues in the electric lock itself.
Check that Lock Control Unit is powered on. There's led on (green or red) on the circuit board of Lock Control Unit when it's powered. The steady green led indicates that connection to Gateway is ok. The steady red led indicates the connection to Gateway is missing.
Restart the Lock Control Unit by powering it off shortly. Restart also Gateway remotely or by powering it off for few seconds.

3. Contact

If you have followed carefully the previous steps in this article and the pin-code is still not working, contact technical support with following information: