Your device may go into error state if it encounters such issue that it cannot fix itself. In that case, "Out of order" -alarm activates. When the device is in error state, the LED in the front panel is red. The device cannot be used normally until it's recovered from the error state.
Important!
When the device goes to error state, the system sends an automatic email to the defined recipients. The message includes information about the reason for the error state. Recipients must be defined for alarm messages!
Instructions on how to define alarm recipients:
The following chapters describe different errors and how to solve those.
1. Out of order: Locker
If the device goes to the error state due to the locker, the reason could be
The key is inserted badly into the locker, so that it prevents the door from closing.
The calibration of the locker is not correct.
The door mechanics are broken or jammed.
1.1 The locker cannot be closed
If your device is in error state because the door cannot be closed, please do the following:
Visit the device and check that there's no key blocking the door.
Restart the device remotely from the web page. After a restart, the door should be closed automatically, and the device can be used again.
If the restart didn't help, power off the device by unplugging the power cord. When you power the device up, make sure the locker closes correctly.
If the power off doesn't help, please contact technical support and provide the device ID or name and a detailed problem description.
1.2 The Locker cannot be opened
If your device is in error state because the door cannot be opened, please do the following:
Restart the device remotely from the web page.
Try opening the locker remotely from a web page or locally by entering the PIN code. If the locker opens normally, the device is ok.
If the locker isn't opened after a restart and an error occurs again, power off the device by unplugging the power cord.
When the device is restarted, try opening the locker once again.
If the error still occurs, please contact technical support and provide the device ID or name and a detailed problem description.
4. Out of order: other
In addition to locker errors, there are some exception errors that may occur in the device. If such occurs, restart the device remotely from the web page. If the error occurs after restart, please contact technical support and provide the device ID or name and detailed problem description.
Remember:
For further information and guides on using Livion products, refer to our help center or contact our support team.