Understanding Organization Settings and Inheritance
Organization settings in LivionKey Register offer a powerful way to manage behavior and configurations across your entire organizational hierarchy. A key concept to understand is inheritance. This means that settings defined at a higher level in the hierarchy will automatically apply to all lower levels, unless overridden by a specific setting at a lower level.
Let's illustrate this with an example:
Organization
└── Country
└── Area
└── Town
└── Building
In this structure, if you set the language at the "Organization" level, it will be applied to all units below it (Country, Area, Town, and Building). However, if you then change the language at the "Country" level, that new language setting will override the inherited one and apply to all units within that country (Area, Town, and Building).
This inheritance mechanism allows you to efficiently manage settings across your organization while still providing the flexibility to customize configurations for specific units when needed.
Now, let's explore the key initial settings you'll need to configure:
Language & Timezone
Language and timezone settings are crucial for ensuring accurate communication and scheduling within your organization.
Setting the Default Language and Timezone
The language and timezone you configure at the top-level "Organization" unit will be inherited by all lower-level units within your hierarchy.
This creates a consistent experience across your organization, but you can override these settings at any lower level if needed.
Example
If your organization operates in multiple countries, you can create separate organization units for each country and set their specific language and timezone. This ensures that users in each location see information and receive notifications in their preferred language and at the correct time.
Note: Be aware that if you change the organization's default timezone after a key automat has been installed, you'll need to manually adjust the timezone in the key automat's individual settings.
Contract Defaults
You can set default start and end times for contracts created within a specific organization unit. This saves time and ensures consistency when creating new contracts. These defaults will be inherited by all lower-level units unless overridden at a specific unit.
Example
If you typically issue keys for a standard 8-hour workday, you can set the default contract start time to 9:00 AM and the end time to 5:00 PM. Any new contracts created within that unit or its child units will automatically have these times pre-filled, but they can still be adjusted as needed for individual contracts
Customize your end-users notifications templates
LivionKey Register offers a range of templates that you can customize to create a consistent and professional look and feel for all your user notifications. You can also include company-specific information to further personalize the experience.
Sender information
Personalize your communication by customizing the sender information for emails and SMS messages. This ensures that your messages appear to come directly from your company or brand, enhancing recognition and trust.
Email Sender:
You can set the sender name (displayed to the recipient which will always be in the format
[email protected]).By default, emails are sent from
LivionKey <[email protected]>.
SMS Sender:
If you're using SMS notifications, you can customize the sender ID to further reinforce your brand identity.
Keep in mind that the sender ID is limited to 11 characters and some countries may have restrictions on using alphanumeric characters.
Logo
Upload your organization's logo to be displayed in email templates and in the top left corner of the application.
Email notifications look and feel
The email template serves as the foundation for all user notifications. You can use the editor to change the background color and preview how the email will look.
Notification template Editor
For even more customization, Admin users can define unique templates for each organizational unit in multiple languages using our template editor.
This powerful tool lets you use predefined use case based variables and preview notifications with example data to ensure everything looks perfect before sending.
Stay Informed with Monitoring notifications
Enable monitoring notifications to receive timely alerts about the status of your key automats and key usage. You can designate specific individuals within your organization to receive these notifications, ensuring prompt action when needed.
Available Notifications:
Key Fetched: Receive a notification when an end-user picks up a key.
Key Returned: Get notified when an end-user returns a key.
Key Not Returned in Time: Receive an alert when a contract ends, and the keys haven't been returned. You can also choose to send reminders to the contract contact person at specified intervals until the keys are returned.
Key Automat Alarms: Get notified about various device-related issues that may require attention:
Automatic movement detected
Wi-Fi connection lost
Power cable disconnected
Low battery
Connection lost
Key automat out of order (e.g., a key blocking the door)
Enforce 2-Factor Authentication
For an added layer of security, enable two-factor authentication (2FA) for all organization users. This will require them to provide a second form of verification, such as a code from their mobile device, when logging in.
Conclusion
By configuring these initial settings, you can tailor LivionKey Register to your organization's specific needs, streamline communication, and ensure a secure and efficient key management experience.
Remember
For further information and guides on using the LivionKey Register, refer to our help center or contact our support team.