Applicable Products and Services
The article applies to the following products and services:
LivionKey dashboard: first generation admin dashboard for LivionKey30 and LivionKeyOne, https://app.livionkey.com
LivionKeyPad: https://livionaccess.com
RoomRobot: https://roomrobot.rocks
LivionKey Register: second generation dashboard for manual key operations, LivionKey20 and LivionKey30, https://keys.livionkey.com
How to contact us?
LivionKey Dashboard, LivionKeyPad, RoomRobot
Click the support icon at the bottom right of the webpage to open the support widget, which is used to contact technical support.
LivionKey Register
If you're using KeyRegister, click Support from the bottom of the left-side menu.
Support widget
In both cases, the following widget will appear:
Alternative contact method
You can still reach the support also by email if needed:
How it works?
Initiate a Conversation:
Click the "Send us a message" button in the support widget.
Write your question or describe your problem in the form.
Attach any relevant files if necessary.
Click the send button.
View Replies:
A new conversation will be created, and you'll see the technical support team's replies there.
Tip: Note that you can close the widget although technical support hasn't replied to your message yet. When the reply is given to conversation, the widget will automatically inform you about that on the webpages. If you're logged out when technical support replies, you will receive email of that.
The most recent message will always be visible in the widget's home view. Plus,
you can find all your conversations in the "Messages" view within the widget.
Note!
For complex issues requiring more attention (bug fixes, improvement suggestions, etc.), the conversation may be converted into a ticket
In that case, a "Tickets" menu will appear in the widget, and all replies will be visible there. You'll also receive email notifications for ticket updates.
Help Center
We're actively working on a Help Center feature to provide comprehensive online documentation, reducing the need to contact technical support. The Help Center will be integrated into the support widget.
Remember
For further information and guides on using the LivionKey system, refer to our online articles or contact our support team.