1. No connection
Step 1: Check that RoomRobot is powered
Check that RoomRobot is powered on.
Restart the RoomRobot by unplugging it shortly from mains. The front led should go on after restart.
If the RoomRobot doesn't come online in few minutes, move to Step 2.
Note!
If the front led is off after restart, check that there's electric in the socket (the fuse isn't fired).
If there's electric in the socket but led is still off, the RoomRobot is broken. In that case, replace it with another one and move to Step 3.
Step 2: Check the network
It's possible that disconnection is caused by the weak 4G mobile network signal quality in the apartment.
Try to move the device to better location in signal's point of view in the apartment. Typically the signal is better close to windows.
If the moving of the RoomRobot to better location in the apartment doesn't help, replace it with another one. If possible, replace it with RoomRobot 4G+antenna model which has additional antennas for demanding locations.
If the change of the device doesn't help, the signal quality in the location is likely so weak that RoomRobots will not work there. In this case, arranging different internet connection to apartment should be considered (e.g. fixed connection, 5G router etc.)
If the new device works in the apartment, the old RoomRobot might be broken or it cannot register to network due to weak signal quality (if it is RoomRobot 4G model and the new one is RoomRobot 4G+antenna model). In this case, move to Step 3.
Important!
It should be noticed that once RoomRobot is installed to apartment in https://RoomRobot.rocks, it doesn't come online right away although it's powered on.
If you have installed the RoomRobot recently, it may take 30 minutes before the mobile subscription is activated and device comes online!
Step 3: Contact
If you have followed carefully the steps 1 - 2 and you're still facing issues with connection or if RoomRobot is suspectdly broken, contact technical support with following information:
Device ID
Detailed description of the problem
2. Slow internet speed
The RoomRobot has 4G mobile subscription with 50Mb/s speed. This is subscription's maximum speed, the actual speed may vary a lot depending on how crowded the network (base station) is and on signal quality. As an example, it's not unusual that speed can be e.g. 10Mb/s at times with 50Mb/s subscription. Since the actual speed comes from the network side, there's not much what can be done to improve that.
It should be noticed though that the bandwidth which RoomRobot provides is shared with all client devices (e.g. laptops, phones, tablets etc) which are connected to particular RoomRobot. If the internet speed is for example 40Mb/s and you have 5 client devices connected to RoomRobot, it's basically only 8Mb/s per client device.
The number of connected clients can be found from the main view in the https://RoomRobot.rocks (from "Data Usage 24h" -column).
If you want to check history data how much clients there has been connected, you can find that from "Data Usage" -section from the details view of the RoomRobot (see photo below).
If there is a need to have internet connection for many devices through RoomRobot and speed is a problem, please install another RoomRobot to the apartment in addition to the existing one to share the data traffic load.
Remember:
For further information and guides on using Livion products, refer to our help center or contact our support team.