Step 1: Check the power supply
Check that the power supply is connected to the socket and the cables are properly connected. Check that there's electricity in the socket (fuse isn't blown).
If the powering is ok but the device is still off, move to Step 2.
Note: If the power supply was disconnected (the battery ran out) and then connected again, the device will start automatically. The front led goes on in 10 seconds and the start-up is finished approximately in 1,5 minutes.
Step 2: Restart the device using the power switch
Take the device off the wall bracket:
Open the lock located on the left side at the bottom of the device with an iLOQ S5 key programmed accordingly.
Lift the device carefully and take it out from the wall bracket. Pay attention to the power cable so that it will not be damaged.
Restart the device by pressing the power switch. The power switch is located behind the device at the top right corner. When you restart the device again, it may take several minutes before it establishes the connection to the system and comes online.
Note: If you cannot restart the device using the power switch, you can restart it by disconnecting the power supply and waiting for the battery to run out. This takes 3-6 hours, depending on the usage and battery charge status.
If the restart using the power switch doesn't help, move to Step 3.
Step 3: Contact
If you have followed carefully the steps 1 - 2 and the device is still off, it requires service. In that case, contact technical support with the following information:
Device ID or name
Description of the problem
Remember:
For further information and guides on using Livion products, refer to our help center or contact our support team.