Troubleshooting
Instructions for specific use cases and operations
LivionKey30 / LivionKey30 Outdoor: DisconnectionThis article gives instructions what to do if your LivionKey30 or LivionKey30 Outdoor device is disconnected.
LivionKey30 / LivionKey30 Outdoor: Device not reacting to button presses, front is led offThis article provides instructions what to check if LivionKey30 or LivionKey30 Outdoor doesn't react to button presses and front led is off.
LivionKey30 / LivionKey30 Outdoor: PIN-code doesn't workThis article provides instructions what should be done if pin-code doesn't work
Troubleshooting LivionKey Register Login IssuesThis article provides troubleshooting steps for common login issues encountered when accessing the LivionKey Register.
Troubleshooting LivionKey Dashboard Login IssuesThis article provides troubleshooting steps for common login issues encountered when accessing the LivionKey Dashboard.
Troubleshooting LivionAccess Dashboard Login IssuesThis article provides troubleshooting steps for common login issues encountered when accessing the LivionAccess Dashboard.
Troubleshooting Roomrobot.rocks Login IssuesThis article provides troubleshooting steps for common login issues encountered when accessing the Roomrobot.rocks app.
LivionKey30 / LivionKey30 Outdoor: Device in error state (out of order)This article provides instructions what you should do when your device goes to error state (out of order alarm activates).
LivionKey30 / LivionKey30 Outdoor: Wrong key / locker statusThis article describes the actions what needs to be done if the status of the key / locker is wrong in the system.